Warranty and After Sales Services

 

Our creations are our pride and joy and we want to make sure that they remain beautiful and intact after leaving our workshop.

Thanks to its high level of expertise and highly qualified staff, AGUAdeORO offers you an impeccable, personalised and meticulous service. We are convinced that jewellery brings joy and happiness. So it is our duty to make you happy by offering you the best services and products. Because a jewel AGUAdeORO is more than a promise of love.

 

Engagement rings

  • The engagement rings have a 3 year guarantee, but the guarantee is extendable to life.
  • We offer you the right to a free size adjustment, up to two sizes.
                  • We offer you a free revision of the setting of the stones in your jewellery. Each revision is guaranteed for one year from the date of delivery. Our guarantee also covers the replacement of small decorative diamonds if they are the result of a manufacturing defect, not an accident.
  • We offer you the right to a free cleaning of your ring for life.
  • We offer you a special cleaning and polishing before the wedding so that your jewellery is in perfect condition for the photos.
  • All of our engagement rings have their wedding ring counterparts that fit perfectly together, forming a beautiful combination. We also offer the possibility to design a free wedding ring (exclusive service for our engagement ring customers).

I took ages to find a non-intimidating jeweller who I felt wasn't going to rip me off on an engagement ring and these guys were great. They took the time to explain diamond pricing, I picked the stone for my budget and then they let me pick the style that I wanted - with a little additional customisation on my own part. The guy in the shop even guestimated the size of my fiance's finger based on a picture of her and he was very close.

All in all, my fiance is over the moon with the ring and I was delighted with the value and service.

— The Barber Shop (Google Review)

 

Wedding bands

  • The wedding rings have a 3 year guarantee, but the guarantee is extendable to life.
  • We offer you the right to a free lifetime cleaning of your Wedding Band.
  • We offer you the right to a free revision of the setting of the stones of your jewel. Each revision is guaranteed for one year from the date of delivery. Our guarantee covers the replacement of small decorative diamonds if they are due to a manufacturing defect, not an accident.
  • We offer you the right to a special cleaning and polishing before the wedding so that your jewellery is in perfect condition for the photos.
 

J'ai juste adoré ! Le vendeur est excellent, au petit soin et à l'écoute ! Je recommande ! Alliances et bagues de fiançaille sublimes.

— Caroline Da Silva (Google Review)

Jewellery in general

  • All our jewellery is guaranteed for 3 years, but the guarantee can be extended to a lifetime.
  • We offer you the right to a free lifetime cleaning of your jewellery.
  • We offer you a free revision of the setting of the stones in your jewellery. Each revision is guaranteed for one year from the date of delivery. Our guarantee covers the replacement of small decorative diamonds if they are due to a manufacturing defect, not an accident.
 
 
 
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